Gray’s Flower Shop

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Gray’s Flower Shop
234 James Street
Clayton, NY 13624

(315) 686-5791

About Us

Gray’s Flower Shop is a fourth generation family business with locations in
Watertown, Carthage and Clayton, NY. We offer daily delivery to all of Jefferson
County and Fort Drum, as well as parts of Lewis County. Gray’s shops are open
seven days a week with the exception of Christmas Day.

We offer complete floral and gift service for any occasion, including green and flowering plants, arrangements for every taste, a large selection of cut flowers, silk flower arrangements, decorator candles, fruit baskets, plush animals, quality gift items and balloons. Gray’s service extends to complete wedding floral service, sympathy floral consultation and corporate gift giving programs. Weekly cash and carry specials are a local favorite, and all of our products come with a 100% Customer Satisfaction Guarantee!
Our Mission

Gray’s Flower Shop’s prime objective is to provide an excellence-driven, well-trained staff to serve our customers’ emotional and sentimental needs with quality floral and gift products and exceptional service intended to exceed our customers’ expectations.
Our Vision

Gray’s Flower Shop will continue to be the leader in providing floral products and services in northern New York State by maintaining a tradition of exceeding customers’ expectations at a reasonable price. We will continue to grow a profitable business through satisfied repeat customers along with expanding our market area and customer base. And the Gray’s organization will provide career and employment opportunities for our staff to grow with the business.
Our Values

Integrity: Honesty and responsibility in dealing with our customers, suppliers and
co-workers… every day!

Quality & Excellence: Gray’s will consistently provide the best quality products
and complementing services available to us that meet the needs and exceed the
expectations of our customers. Everyone at Gray’s will listen to our customers in order
to determine how to best meet their needs and desires. We will continue to learn from
inside and outside our industry and pursue positive changes toward improvement and
innovation in all our operations.

Excellence Driven! Commitment: Willingly and consistently putting the needs of our customers first.

Customer Focused! Market Driven! Go-the-Extra-Mile People: We will treat each other
the way we are expected to treat our customers. The Golden Rule: Treat Others as You Want Them to Treat You.
Our Guiding Principles: Do What is Right.
Give Your Best, Nothing Less. Customers are the
Center of What We Do.

Copyright © 2009
All Rights Reserved.